HEALTHCARE AI

AI-native patient access: shorter queues, more clinician time.

Sofyrus builds AI voice and chat agents, revenue cycle automation and clinical copilots that plug into your EHR, with HIPAA and PDPL controls built in.

83%

of health executives pilot gen AI; under 10% can scale it (Accenture)

250+

software projects shipped

14+ years

of product engineering

A doctor showing a patient something on the tablet

including the providers and health-tech companies we build for.
Trusted by healthcare teams

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WHAT'S CHANGING

Healthcare now

AI has moved from pilots to budgets, but most organizations still lack the foundations to scale it. Sources: Accenture Health (2025), Deloitte 2026 US Health Care Outlook, Deloitte agentic AI survey (2025), MGMA (2025–26).

01

70%

of US healthcare workers' tasks could be redesigned by AI augmentation or automation (Accenture)

02

80%+

of US health executives expect gen AI and agentic AI to deliver moderate-to-significant value in 2026 (Deloitte, 2026)

03

61%

of health system and health plan tech leaders are already building agentic AI or have budget for it (Deloitte, 2025)

04

31%

of medical groups say scheduling is where they will apply AI first (MGMA)

(PERSPECTIVES)

Five AI moves that matter for providers in 2026

AI-native patient access

WHAT WE BUILD

AI-first products for providers and health-tech teams

Each ships as working software in weeks, integrated with the systems you already run.

01

Patient access voice agent

Answers calls 24/7, books and reschedules in your EHR, backfills cancellations and hands clinical questions to staff. Moves abandonment rate and call-to-appointment conversion.

Voice AIScheduling
02

Digital front door

Web, mobile and messaging assistants for booking, reminders, FAQs and intake in English and Arabic. Moves no-shows and inbound call volume.

Chat AIArabic
03

Revenue cycle agents

Eligibility, prior authorization and denial follow-up agents that work inside your approval rules. Moves days in A/R and staff hours per claim.

Agentic AIRCM
04

Clinical copilots

Retrieval-based assistants that draft notes, summaries and patient messages from your own protocols for clinician sign-off. Moves documentation time.

RAGCopilot
05

Health data integration

FHIR and HL7 APIs, EHR connectors and governed data pipelines that make every AI use case faster to ship. Moves time to integration.

FHIRIntegration
06

Healthcare app engineering

Patient and provider apps, portals and telehealth features built and tested to production standards. Moves adoption and app ratings.

MobileWeb

01 — IS THIS YOUR TEAM?

01 / 03

More locations. More calls. The same manual handoffs.

Built for COOs and patient-access leaders at outpatient groups with a staffed appointment team, repeatable administrative requests, and a scheduling system to connect. A useful starting point: your team is adding capacity, opening locations, or spending too much time copying the same information between calls, inboxes, and systems.

People waiting in a clinic hallway

An operational owner

A patient-access leader can define the workflow and review exceptions.

An integration partner

Your IT team or system vendor can confirm available access and permitted actions.

A measurable baseline

You can compare handling time, completion, and errors before and during a pilot.

02 — ILLUSTRATIVE APPOINTMENT WORKFLOW

02 / 03

From an incoming request to a reviewed next step.

The workflow we'd scope with your team, adapted to your scheduling system and booking rules during the assessment.

Assess this workflow for your clinic
a group of people sitting around a table with laptops

Understand the request

Capture approved administrative details and identify the requested location or service. Ask for missing information.

Use the scheduling system

Check available information through agreed access. Book only when the rules and system permissions allow; otherwise prepare a staff task.

Confirm or escalate

Confirm an authorized action or route the request with context. Log the outcome for review; clinical questions go to qualified staff.

03 — SELECTED HEALTHCARE WORK

03 / 03

Healthcare workflows we've already delivered.

Patient intake, onboarding, interoperability, and patient-reported outcomes: experience we bring to your first agent workflow.

Discuss your workflow
A long hospital hallway with a row of chairs

Patient-7 / Intake automation

Automated patient intake: the same administrative information-gathering and follow-up a patient-access agent handles.

Johns Hopkins / User onboarding

Worked on the onboarding journey for a healthcare service: how people enter and progress through it.

Interoperability / FHIR & HL7

AI adapters for FHIR and HL7: the integration layer agents need to work with healthcare information systems.

Wehealthify, KSA / PROM voice agents

Voice agents for patient-reported outcome (PROM) workflows in Saudi Arabia.

SOFYRUS AGENT DELIVERY FRAMEWORK

A patient-access pilot with clear release criteria.

Each stage resolves a specific operational question. Your team reviews the scope, access rules, and evidence before the agent’s responsibilities expand.

Delivery phase

01 / Discover

01

Map one workflow with your patient-access lead. Establish request volume, staff handling time, completion, and error baselines. Deliver a suitability recommendation.

Phase 1 of 6

Delivery phase

02 / Design

02

Document booking rules, permitted data, escalation routes, and ownership. Confirm scheduling-system access with IT before committing to the build.

Phase 2 of 6

Delivery phase

03 / Connect & Build

03

Implement one agreed channel, workflow, and integration scope. Begin with test data and demonstrate each allowed action.

Phase 3 of 6

Delivery phase

04 / Evaluate

04

Test routine requests, incomplete details, duplicate requests, unavailable slots, clinical questions, and system outages. Record pass/fail results against agreed thresholds.

Phase 4 of 6

Delivery phase

05 / Launch

05

Start with a bounded audience and named support owners. Confirm rollback, logging, and escalation procedures before production use.

Phase 5 of 6

Delivery phase

06 / Operate & Improve

06

Review completion, incorrect actions, handoff quality, staff time, and cost per completed request. Re-test changes before expanding scope.

Phase 6 of 6

RELEASE CRITERIA

Agree what “working” means before we build.

01

Measure

Incorrect actions

Evidence to review

Test unauthorized, duplicate, or unsupported actions against agreed acceptance thresholds.

02

Measure

Handoff quality

Evidence to review

Check that unresolved requests reach a person with the context needed to continue.

03

Measure

Completion and cost

Evidence to review

Compare eligible task completion, staff effort, and operating cost against the baseline.

Note

Targets are agreed with your team and checked against your current baseline during the pilot.

A CONCRETE WAY TO START

Choose a defined first engagement.

Most teams start with a Workflow Assessment. You review the scope, dependencies, acceptance criteria, and proposal before committing to a pilot.

01

DEFINE THE OPPORTUNITY

Workflow Assessment

A workflow map, integration dependencies, baseline plan, escalation design, and pilot brief. Written scope and deliverables Recommendation to proceed, revise, or stop

Request an assessment
02

TEST THE WORKFLOW

Patient-Access Pilot

One workflow and agreed channel, an approved test set, handoff design, evaluation report, and launch recommendation. Acceptance criteria agreed in advance Expansion scoped separately

Discuss a pilot
03

SUPPORT THE ROLLOUT

Managed Operations

A monitoring plan, named incident owners, review cadence, and controlled change process. Ownership and reporting agreed in advance Changes evaluated before release

Discuss ongoing operations

Decide with evidence

Every stage ends with a written recommendation to proceed, revise, or stop.

Staff stay in control

Clinical questions, exceptions, and sensitive requests always route to qualified staff.

Keep your current systems

We work with your existing scheduling and patient-management systems, not around them.

The first conversation is free and carries no commitment.

Paid engagement scope, fees, timelines, and responsibilities are agreed in a written proposal.

Request a Workflow Assessment

INSIGHTS

Our perspective on AI in healthcare

FAQs

Healthcare AI agent questions, answered.

Healthcare AI agent questions, answered.

Still have a specific question?

Tell us what you are planning and we’ll point you in the right direction.

ONE WORKFLOW. A WORKING AGENT.

Pick the patient-access workflow that hurts most. We will show you the agent.

In 30 minutes we map one workflow, your EHR access and a realistic path to a live pilot.